Returns & Exchanges
At Lifting Equipment Store, we strive to ensure your industrial gear meets the highest standards, but if a product doesn't meet your requirements, we offer a 30-day return policy for unused items. Please note that custom-fabricated equipment or certified safety gear may be subject to specific inspection criteria prior to refund approval.
Initiate Return Request
Contact our customer support team with your order number and item details to receive a Return Merchandise Authorization (RMA) number.
Prepare the Equipment
Ensure all lifting machinery, components, and manuals are placed back in their original packaging and securely palletized or boxed for transit.
Ship to Service Center
Label the package clearly with your RMA number and ship the items to our designated inspection facility using a tracked freight service.
Inspection and Refund
Our engineers will inspect the equipment for signs of use or damage; once cleared, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing