Frequently Asked Questions

Everything you need to know about our industrial lifting solutions and services.

What is the standard lead time for shipping heavy machinery?

Standard stock items typically ship within 2-3 business days. For specialized or oversized lifting equipment, lead times vary between 7-14 business days depending on carrier availability and destination.

Do you provide proof of load testing and certification?

Yes, all our lifting equipment is supplied with the necessary LOLER certification and manufacturer test certificates to ensure compliance with safety regulations.

Can I return equipment if it does not fit my application?

Unused standard equipment can be returned within 30 days of delivery, subject to a restocking fee. Please note that custom-built solutions or modified items are non-returnable.

What payment methods do you accept for commercial orders?

We accept all major credit cards, PayPal, and bank wire transfers. For established business customers, we also offer the option to apply for a 30-day credit account.

Do you offer international shipping for lifting gear?

We ship worldwide. International shipping costs and duties are calculated at checkout based on the weight of the equipment and the destination country.

Is there a warranty provided on your products?

All products come with a minimum 12-month manufacturer's warranty against defects. Extended warranty protection plans are available for specific powered lifting hoists and cranes.